# WhatsApp FAQs

### WhatsApp FAQs

This section includes FAQs regarding WhatsApp Chatbots and Pricing

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<summary>How and when your conversation limits in WhatsApp will increase?</summary>

Each time you initiate a new conversation with a unique customer Meta will determine if your limit should be increased. This determination is based on the following criteria:

* your phone number status is **Connected**
* your phone number quality rating is **Medium** or **High**
* in the last 7 days, you have initiated X or more conversations with unique customers, where X is your current messaging limit divided by 2

If you meet all conditions, we will increase your messaging limit by one level in 24 hours.

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<summary>How to check Meta Conversation limit</summary>

You can check your current messaging limits in the **WhatsApp Manager** > **Overview Dashboard** > **Insights** tab. The panel depicted below will only show your current limit if your messaging limit has increased from the default limit of 250.

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<summary>What is the phone number quality rating, and how does it affect my messaging limit?</summary>

The phone number quality rating is a measure of your phone number's reliability and trustworthiness when initiating conversations with customers. If your phone number has been flagged in the last 7 days, Meta will immediately decrease your messaging limit by one level. This means you will have a reduced capacity to initiate new conversations with unique customers.

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<summary><strong>How to add a new WhatsApp template?</strong></summary>

You can create templates either from the WhatsApp Meta Manager or using the Chatbudds template tab.

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<summary>Is there a free plan?</summary>

No, WhatsApp's new policies do not allow free trials; if anyone provides it, it is nothing but false advertising.

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<summary>What is your markup on Meta prices?</summary>

We do not charge anything on top of Meta conversation charges; you pay the WhatsApp conversations fee directly to Meta.

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<summary>Is there any message limit?</summary>

No, all charges are conversations based. Chatbudds platform pricing is based on the plan of conversations you choose.

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<summary>I want a WhatsApp bot along with my website bot, what should I do?</summary>

You must take two separate subscriptions, as WhatsApp has a different pricing structure.

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<summary>Can you provide me with green-tick verification?</summary>

We do; we'll get you through everything once you start with us.

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<summary>Can I send bulk messages?</summary>

Yes, they can be scheduled and targeted as per your strategy.

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Last updated 10 months ago